Terms and Conditions for Man With A Van Brookgreen

These Terms and Conditions set out the basis on which Man With A Van Brookgreen provides removal, transport, loading, unloading, and related van services within the UK. By making a booking, the customer agrees to these terms in full. These terms are intended to create a clear, fair, and lawful service agreement for both parties, covering the booking process, pricing, payments, cancellations, liability, waste handling, and the law that governs the contract. They apply to domestic and commercial customers unless otherwise agreed in writing.

The service described here may be referred to as Brookgreen man with a van services, Brookgreen van hire with driver, or similar variations of the main keyword. All references to the company, we, us, or our mean the service provider operating under this name. All references to the customer, you, or your mean the person, business, or organisation requesting the service. These terms are designed to be practical and transparent and do not limit any rights that cannot lawfully be excluded under UK consumer law.

A booking may be made by phone, email, online form, or any other method we make available. When you request a booking, you must provide accurate information about the collection and delivery addresses, access conditions, item type, item quantity, property layout, parking restrictions, and any special handling requirements. The booking is not confirmed until we have accepted the work and, where required, received a deposit or full payment. We reserve the right to decline a booking if the job is unsafe, unlawful, or outside the scope of our available service.

It is your responsibility to ensure that the information you provide at the time of booking is complete and correct. If the actual job differs from the booking details, we may adjust the quote, amend the vehicle size, change the staffing level, or refuse to proceed if the revised job cannot reasonably be completed. Any estimate given before arrival is based on the information supplied by you and is therefore subject to change where the facts on site differ materially from the description provided. We will use reasonable efforts to keep changes fair and proportionate.

Unless stated otherwise, prices are quoted in pounds sterling and may be either fixed, hourly, or based on a combination of distance, load size, waiting time, and labour. Quoted prices may exclude optional extras such as additional carrying, dismantling, reassembly, specialist packaging, stair carries, long carries, congestion-related delays, or storage. If we agree a minimum charge, that minimum applies even if the work is completed sooner than expected. For Man With A Van Brookgreen bookings, all quotations remain valid only for the period stated at the time of issue, or if no period is stated, for a reasonable time before circumstances change.

Payment terms will be set out before or at the time of booking. We may require a deposit to secure a date or time slot, particularly for larger moves, weekend work, or short-notice jobs. The balance, if any, must be paid immediately upon completion of the service unless we have agreed credit terms in writing. We accept payment by the methods we specify from time to time, and all payments must be made in cleared funds. If a payment is refused, reversed, or not received, you remain liable for the full amount due, including any reasonable bank or recovery fees permitted by law.

Cancellations and rescheduling requests must be made as soon as possible. If you cancel before work has started, we may retain some or all of any deposit to cover administrative costs, lost time, or other reasonable losses, depending on how much notice is given. If you cancel after our team has already travelled, arrived, or begun work, you may be charged the full call-out, waiting, and labour costs incurred up to that point. Where a job is postponed at your request, we will try to rearrange it, but availability cannot be guaranteed and any new booking may be subject to revised pricing.

If we need to cancel or reschedule due to vehicle breakdown, staff illness, weather conditions, road closures, unsafe access, or any cause beyond our reasonable control, we will use reasonable efforts to notify you promptly and offer an alternative time. Our liability for cancellation in these circumstances is limited to refunding any amount paid for the undelivered portion of the service. We are not responsible for indirect losses such as missed deadlines, lost profits, or third-party charges unless required by law. This does not affect your statutory rights where they apply.

We aim to carry out each Brookgreen man and van service with reasonable care and skill. However, you remain responsible for ensuring that items are suitable for transport and that they are properly packed unless packing has been expressly included in the agreement. Fragile goods, antiques, electronics, mirrors, glass, plants, live animals, foodstuffs, valuables, and items of sentimental importance should be disclosed before the job begins. We may refuse to carry any item that is hazardous, illegal, excessively heavy, insecurely packed, or likely to damage the vehicle or other property.

Where we assist with loading, unloading, lifting, carrying, or placing items, you agree that the route is safe and that floors, walls, doors, and access points are suitable for the task. You should inform us of any narrow access, steep stairs, weak surfaces, low ceilings, fragile fittings, or parking limitations. If we consider any route or lifting method unsafe, we may decline to use it. We may also ask you to sign a waiver or provide instructions acknowledging any known risks. Our team will act reasonably, but the final decision on safety always rests with the person carrying out the work.

We are not liable for loss or damage caused by pre-existing defects, inadequate packaging, inherent weakness, ordinary wear and tear, or the customer’s own handling of goods. Nor are we liable for minor cosmetic damage to items that are already chipped, scratched, dented, or poorly assembled. Where we are responsible for direct loss or damage, our liability is limited to the lower of the item’s current market value or the reasonable cost of repair, subject to any statutory limits that cannot be excluded. We will not be liable for any loss resulting from inaccurate instructions, hidden defects, or the customer’s failure to disclose relevant information.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under English law. If you are a consumer, you also retain any rights granted by the Consumer Rights Act 2015, the Consumer Contracts Regulations where applicable, and other mandatory UK legislation. If you are a business customer, additional limitations may apply to the extent permitted by law and as set out in these terms. Any claim for loss or damage must be notified to us within a reasonable time after the event.

Waste handling is subject to UK waste regulations. If our service includes removal of unwanted items, you must tell us in advance what type of waste is involved. We may only transport and dispose of waste where it is lawful, permitted by our licence arrangements, and within the scope of the agreed service. We do not accept responsibility for unidentified hazardous waste, clinical waste, asbestos, chemicals, pressurised containers, electrical items that require specialist treatment, or any material requiring a specific permit or authorised disposal route unless this has been agreed in writing beforehand.

When we collect waste, you warrant that you have the right to dispose of it and that it has not been fly-tipped, illegally stored, stolen, contaminated, or mixed with prohibited materials. You must not ask us to dispose of anything unlawfully or in breach of local or national rules. If waste contains prohibited items, or if its nature differs from the description given by you, we may refuse collection, charge additional handling costs, or require you to arrange lawful removal at your own expense. We may also keep records where needed for compliance with duty-of-care obligations and waste transfer procedures.

For jobs involving mixed loads, household clearances, office clearances, or delivery of items with packaging waste, responsibility for segregation and declaration of waste remains with you unless we agree otherwise. You must ensure that electricals, batteries, paints, fuels, oils, and similar materials are separated and identified where required by law. Where we act as carrier or broker for waste, our duties will be carried out in accordance with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other applicable regulation. If a permit, exemption, or authorised disposal route is needed, it must be available before the collection proceeds.

Delays may occur because of traffic, weather, access problems, queueing, or other operational issues. We will make reasonable efforts to arrive within the agreed time window, but times are estimates unless we expressly guarantee otherwise. We are not responsible for delays caused by third parties, road incidents, enforcement action, or circumstances outside our reasonable control. If a delay results in extra waiting time, overnight storage, additional fuel, or re-routing, we may charge a reasonable supplementary fee. This is especially relevant where the customer is not present or access is not ready when the team arrives.

If you are a consumer and cancel a booked service under any cooling-off rights that may apply, you acknowledge that those rights may be lost once the service has begun with your express consent. Where a service is fully performed before the end of any applicable cancellation period, no cancellation right will remain to the extent permitted by law. If you request immediate performance, you agree that work may begin before the usual cancellation period has expired. This does not remove any rights you may have in relation to faulty service, misdescription, or breach of contract.

You agree to cooperate fully with our team, including ensuring access, preparing the property, securing pets, and protecting items that are not to be moved. You are responsible for obtaining any necessary permissions from landlords, managing agents, building security, parking authorities, neighbours, or site operators. We are not responsible for fines, charges, clamps, permits, or penalties arising from inadequate permission or incorrect parking arrangements unless caused by our own fault. If a job requires waiting for keys, codes, lifts, or access approval, that time may be chargeable.

Title to goods remains with you at all times unless an item has been lawfully sold or disposed of in accordance with a separate written agreement or applicable law. Risk in goods usually passes when they are loaded into our vehicle or when we take physical custody for transportation, whichever is earlier, except where the loss or damage is caused by your own packaging, instructions, or misrepresentation. We may refuse to handle items that appear unstable or likely to cause harm, and we may stop work if circumstances become unsafe or if the customer behaves abusively, illegally, or in a way that interferes with safe service delivery.

Any complaint about the service should be raised promptly so we can investigate and, where appropriate, seek a fair remedy. We may ask for photographs, receipts, written descriptions, or other evidence to help assess any issue. If a claim is valid, our preferred remedies may include repair, replacement, re-performance, or a reasonable refund, depending on the circumstances and legal requirements. A refund will not automatically be provided where another remedy is more appropriate. We will always act in accordance with applicable consumer and commercial law when considering any claim.

This agreement may be updated from time to time to reflect changes in law, operating practices, insurance arrangements, or service structure. The version in force at the time of booking will generally apply to that booking unless a change in law requires an immediate amendment. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in effect. No failure or delay by us in enforcing any right will operate as a waiver of that right. Any variation must be agreed in writing by both parties.

These Man With A Van Brookgreen terms are governed by the laws of England and Wales. If any dispute arises in connection with the service, both parties agree to attempt to resolve it in good faith before starting formal proceedings. If the dispute cannot be resolved informally, the courts of England and Wales shall have exclusive jurisdiction, except where consumer law requires otherwise. These provisions are intended to support fairness, clarity, and legal certainty for all bookings made under this agreement.

By booking our service, you confirm that you have read, understood, and accepted these terms. You also confirm that you are authorised to enter into the agreement, that the details provided are accurate, and that you will pay for the service in accordance with the agreed terms. Where a booking is made on behalf of another person or business, you remain responsible for ensuring that the relevant party is aware of these conditions. These terms form the complete agreement between the parties unless a separate written contract states otherwise.