Terms and Conditions for Man With A Van Brookgreen

These Terms and Conditions set out the basis on which Man With A Van Brookgreen provides moving, collection, delivery, and related transport services within the United Kingdom. By making a booking, requesting a quote, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to create a clear, fair, and practical understanding between the customer and the service provider. These terms should be read carefully before confirming any service, as they explain how bookings are made, how prices are calculated, when payment is due, and what responsibilities apply to both parties.

For the purposes of these Terms and Conditions, the words “we”, “us”, and “our” refer to Man With A Van Brookgreen. The words “you” and “your” refer to the individual, business, or organisation making the booking or receiving the service. Services may include domestic moves, small office relocations, item delivery, collection of goods, and other transport-related tasks agreed in advance. Unless otherwise stated in writing, all services are provided on a pre-arranged basis and may be subject to vehicle availability, access conditions, and the nature of the items being moved.

Nothing in these Terms and Conditions affects your statutory rights as a consumer under UK law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. We reserve the right to update or amend these terms from time to time, and the version in force at the time of booking will generally apply to the service booked. Continued use of our services after any update will be treated as acceptance of the revised terms.

Booking Process

All bookings are subject to availability and are only confirmed once we have accepted the details provided by you. A booking request may be made by phone, email, online form, or any other method we make available. When requesting a service, you must provide accurate information about the items to be transported, collection and delivery addresses, access restrictions, estimated floor levels, parking limitations, and any special handling requirements. If the information supplied changes before the scheduled date, you must tell us promptly so we can assess whether the booking remains suitable.

The booking process normally involves a quotation based on the information provided, followed by your acceptance of the quotation and any deposit or upfront payment required. Quotes are usually based on estimated time, vehicle size, labour, mileage, and any additional charges that may apply. Unless expressly stated otherwise, a quote is valid for a limited period and may be withdrawn or revised if the scope of work changes. A booking is not guaranteed until we have confirmed it and, where applicable, received cleared funds for any deposit or initial payment.

It is your responsibility to ensure that the date, time, service description, addresses, and contact details are correct at the time of booking. If you book on behalf of another person or business, you confirm that you have authority to do so and that all relevant parties understand these terms. We may refuse, suspend, or cancel a booking if the information provided is incomplete, misleading, unsafe, or likely to place our staff, vehicles, or equipment at risk. We also reserve the right to decline work that is outside the scope of our usual service or that cannot reasonably be completed within the agreed timeframe.

Payments, Pricing, and Charges

Prices are generally based on the details available at the time of quotation and may be fixed or estimated depending on the service. Any price quoted in advance may be subject to change if the actual service differs from the original description, including additional items, extra labour, waiting time, congestion, failed access, staircase carrying, dismantling, reassembly, or parking difficulties. Additional charges may also apply where the service takes longer than anticipated or where special equipment, multiple journeys, or out-of-hours work is required. If a change becomes necessary, we will make reasonable efforts to inform you before the additional charge is incurred.

Payment terms will be explained during booking and may require full payment in advance, a deposit, or payment on completion depending on the nature of the work. Unless otherwise agreed in writing, invoices are payable immediately upon completion of the service. We may accept payment by bank transfer, card, cash, or other approved methods, but any method accepted at one booking does not guarantee future acceptance. Late or failed payments may result in suspension of services, recovery action, and any reasonable costs incurred by us in pursuing outstanding sums, to the extent permitted by law.

If you fail to pay any amount due, we may withhold delivery of goods, refuse to commence or continue work, or charge reasonable storage, waiting, or administrative fees where applicable and lawful. Any dispute regarding an invoice must be raised promptly and in good faith. Disputed sums do not automatically remove your obligation to pay undisputed amounts by the due date. We may also require a payment authorisation or deposit before securing a date, particularly for larger or time-sensitive jobs.

Cancellations, Amendments, and Delays

You may cancel or amend a booking by giving notice as soon as possible. The amount of any cancellation fee will depend on the notice period, the resources already allocated, and any costs we have already incurred. Where a cancellation is made shortly before the scheduled service, we may charge a reasonable fee to cover lost time, reserved vehicle capacity, or staff allocation. If we have already begun work or travelled to the collection point, a greater proportion of the fee may become payable.

We may cancel or reschedule a booking where necessary due to vehicle breakdown, staff illness, severe weather, road closures, safety concerns, or circumstances beyond our reasonable control. In such cases, we will aim to give notice as soon as practical and to offer an alternative date or time where possible. We shall not be liable for losses arising from delay or cancellation caused by events outside our control, provided we have taken reasonable steps to limit the disruption. Any rearranged service will remain subject to these Terms and Conditions unless otherwise agreed in writing.

Customer Responsibilities

You are responsible for ensuring that items are ready to move, safely packed where appropriate, and lawfully eligible for transport. Fragile, valuable, or sentimental items should be clearly identified before the service begins. Unless we expressly agree to pack items, we do not accept responsibility for inadequate packaging, hidden defects, or damage caused by unsuitable containers. You must also ensure that parking space, access routes, keys, codes, and permissions are available at both collection and delivery points as needed.

Where the service includes lifting, carrying, loading, or unloading, you must inform us in advance of any particularly heavy, awkward, hazardous, or fragile items. Items containing fuel, gas, oil, chemicals, live batteries, or other restricted materials must not be included unless we have expressly agreed that they may be transported in compliance with applicable law. If we suspect an item is unsafe or unlawful to move, we may refuse to handle it without liability for any resulting delay or inconvenience. You are also responsible for ensuring that the goods are yours to move or that you have authority from the owner to arrange transport.

Our Liability and Insurance

We will take reasonable care when handling your belongings and carrying out our services. However, our liability is limited to losses directly caused by our negligence, breach of contract, or failure to use reasonable skill and care. We are not responsible for pre-existing damage, items that were improperly packed, concealed defects, or losses arising from inaccurate information supplied by you. We are also not liable for indirect or consequential losses, including loss of profit, loss of business, or emotional distress, except where such exclusion is not permitted by law.

Where we are liable for damage or loss, our liability may be limited to the reasonable repair cost, replacement value, or a fair market value assessment, depending on the circumstances and subject to any applicable insurance cover. You should notify us of any damage or missing items as soon as reasonably possible and, in any event, within a reasonable time after completion of the service. Failure to give prompt notice may affect our ability to investigate the matter. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.

Any insurance arrangement we maintain is intended to provide protection only in accordance with the policy terms, exclusions, and limits. It is your responsibility to ensure that high-value items are adequately insured for transit if you consider the standard cover insufficient. If requested, we may provide information about the general type of cover in place, but such information does not alter the scope of our contractual liability. The customer remains responsible for declaring items of unusual value, special significance, or unusual dimensions before the booking is confirmed.

Waste Regulations and Disposal

Where our service includes removal or disposal of waste, you agree that all waste must be correctly described and must comply with UK waste regulations. We will only transport, collect, or dispose of waste where it is lawful for us to do so and where the waste type has been disclosed in advance. You must not ask us to remove hazardous, clinical, contaminated, or restricted waste unless we have specifically agreed and are legally permitted to handle it. If waste is presented without proper description, we may refuse collection or charge an additional fee for sorting, handling, or return of the materials.

We reserve the right to refuse any load that appears to contain prohibited or unsafe materials. Under applicable UK waste law, waste must be handled responsibly and may require transfer to an authorised facility. By booking waste removal services, you confirm that you are the legal owner of the waste or are otherwise authorised to arrange its disposal. You also confirm that the waste has not been illegally dumped, fly-tipped, or mixed with items that cannot be accepted for lawful disposal. If we are required to segregate materials, complete documentation, or wait for clarification because the waste was not accurately described, additional charges may apply.

Property, Delays, and Access

We are not responsible for delays caused by blocked access, incorrect addresses, parking restrictions, absent keys, or any issue that prevents timely completion of the service. If access is restricted, you may be liable for waiting time or additional labour costs. Where we reasonably believe that conditions are unsafe, we may pause or stop the service until the issue is resolved. You should ensure that floors, stairways, driveways, and loading areas are suitable for movement of the items. Any damage caused by unsuitable access, fragile surfaces, or insufficient clearance may be excluded from our liability where we were not made aware of the risk beforehand.

Time estimates are provided in good faith but are not guaranteed unless we have expressly agreed a fixed completion time in writing. Traffic, weather, unforeseen delays, and site conditions may affect arrival or completion times. We will use reasonable efforts to perform the service within the agreed schedule, but time shall not normally be of the essence unless stated otherwise. Where a delivery or collection depends on third-party action, such as building management or site access control, we are not liable for delay beyond our reasonable control.

Termination, Suspension, and General Provisions

We may suspend or terminate a service immediately if you breach these terms, if payment is not made when due, if your instructions are unsafe or unlawful, or if continuing would place our staff or equipment at risk. If we terminate for breach, you may remain liable for work already completed and for any reasonable costs incurred up to the point of termination. If we choose not to enforce a right or delay in enforcing it, that does not mean we have waived that right in future. Any waiver must be made in writing.

If any dispute arises, both parties should first attempt to resolve the matter in a constructive and reasonable manner. These Terms and Conditions form the entire agreement between the parties in relation to the service, except where modified in writing. No third party has any rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated. Headings are included for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context allows.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute, claim, or disagreement that cannot be resolved amicably. If services are provided elsewhere in the United Kingdom, these terms shall still be construed consistently with applicable local legal requirements, but the governing law will remain England and Wales unless otherwise required by mandatory law.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions. These provisions are intended to protect both the customer and Man With A Van Brookgreen by setting clear expectations for service, payment, responsibility, and lawful conduct. If any aspect of a booking is uncertain, it should be discussed and clarified before the work begins so that the service can proceed smoothly and fairly for all parties.